Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How long does it take to deliver my order?
Our standard domestic delivery takes 5-7 business days, while international shipping typically takes 10-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns for exchange only within 7 days of delivery, provided the items are unworn, have all original tags attached, and are accompanied by the original invoice. Custom-made or bridal pieces are non-returnable.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Can I request a custom size for an outfit?
Most of our formal and bridal designs can be customized to your specific measurements. Please contact our customer service team or visit our 'Custom Orders' section for more details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfers and Cash on Delivery (COD) for domestic orders within specific regions.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.